Operations, Multi Channel & Contact Centers

Many clients have been assisted to significantly increase profit via the improvement of their operations. Using on-sight  evaluations, reasons for peaks and troughs in sales are determined.

Improvements to the relevant aspects of the chain’s operations procedure are then proposed with the aim of radically reducing operational costs.

A multi-channel evaluation recognises the increasing importance of the entire customer experience . This includes on line, contact center and store interactions which are often examined in isolation . We offer the planning, set-up and improvement of multi-channel  and contact centre operations.

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